Providing the most trustworthy care

Customer service

Rely on our expertise and service

For your everyday experimental lab work.
Providing the most trustworthy service
Our sidekicks of various fields of expertise are ready to save your day!

Our care services

We challenge ourselves to go above and beyond. When it comes to delivery, service and support. We go the extra mile so you can focus on your scientific work or bring your product to the market. 

Glad to answer any questions

Send us a message using the form below and we'll get back to you by email as soon as possible.

We care for service

Our customer service specialists are ready to help you. 

Phone

We can also be reached by phone during office hours
Tel: +31 (0)33 495 00 94

Email
Do you have any questions regarding your order?
Don't hesitate to get in touch with us via: 
customerservice@westburg.eu


FAQ

Below you can read the frequently asked questions about the services and products of Westburg Life Sciences 

Frequently Asked Questions

You will find answers to all your questions about ordering, delivery and e-procurement systems.

If your question is not listed, and you still want a suitable answer, send an email to customerservice@westburg.eu, and our experts will be happy to help you.


Online ordering


To purchase products on our website, you need an account. After registering an account, you can add products to the shopping cart and select the shipping and billing addresses when you check out. After verifying your information, you will receive a final email with the order confirmation with the expected delivery date.


When you intend to purchase our products online more than once, it is easier to create an account.
Next time you buy online, you can just log in and quickly finish your order. In addition, when you create an account, you can see the special prices for your lab and access your order history for quick reordering.


To show you the correct prices and process your orders correctly, we have to link your online account to an account in our customer database. It may take up to 24 hours (on workdays) after registration. We will notify you by email once arranged. Create an account here. 


When you purchase via our webshop, you will see only the administration & handling fee when you check out. We show dry ice and dangerous goods fees in the final order confirmation you receive by email because this is item-specific.


Ordering


Yes, you can also place an order via email at customerservice@westburg.eu


It will speed up the process when you mention the following details in your order: 

1. catalog number

2. product description and size

3. quantity

4. purchase order number

5. telephone number

6. email address

7. shipping address

8. billing address

9. customer number (if known)


You may contact Britt Roeland at b.roeland@westburg.eu


To purchase products on our website, you need an account. After registering an account, you can add products to the shopping cart and select the shipping and billing addresses when you check out. After verifying your information, you will receive a final email with the order confirmation with the expected delivery date.

When you intend to purchase our products online more than once, it is easier to create an account.
Next time you buy online, you can just log in and quickly finish your order. In addition, when you create an account, you can see the special prices for your lab and access your order history for quick reordering.


To show you the correct prices and process your orders correctly, we have to link your online account to an account in our customer database. It may take up to 24 hours (on workdays) after registration. We will notify you by email once arranged.


When you purchase via our webshop, you will see only the administration and shipping fee when you check out. If a product needs a dry ice shipment, it is indicated next to the products. Furthermore, we show dry ice and dangerous goods fees in the email final order confirmation you receive afterward because these are item-specific.

Yes, we are connected to the following procurement systems:

Cevinio (formerly known as: Tblox)
Hubwoo
ProQuro (Exact)
CatScout

You may contact Britt Roeland via e-mail: b.roeland@westburg.eu

You can contact our customer service via email at customerservice@westburg.eu, phone at +31(0)33 494 6666, or chat with us. 


Delivery


We have 2 types of products:

  • We deliver stock-keeping products within 2 days
  • Products on back-order have a delivery time of 1-6 weeks to ensure the shelf life or guarantee the newest equipment.

If we receive your order before 15.00h, we ship the same day if the product is in stock. After 15.00h delivery takes two workdays. We do not ship cold items on Friday to prevent thawing during shipment.

We deliver our complete product range to The Netherlands, Belgium, and Luxembourg. We supply our Westburg branded products, such as: AmpliStar, TripleA, and SafeStore to other European countries and the Middle East.

All our offers and agreements are governed by the general delivery conditions as issued by the Vereniging FHI (Federation Het Instrument), filed with the Chamber of Commerce of Gooi-, Eem—and Flevoland under the number 40507574. You can download the Dutch, English, and French versions of these conditions here.

Algemene Leveringsvoorwaarden (Dutch)
General Delivery Conditions (English)
Conditions Générales de Livraison (French)
For the German version, please contact us.

You can contact our customer care via email at customerservice@westburg.eu or phone at +31(0)33 494 66 66. Or chat with us.


Products, pricing and fees


Please don't worry; everything works well. Due to their complexity, we only show the prices of some items. We want to understand your needs and wishes to make the best product and price match. You can place a request on the product page or contact your account manager. 

No, the product prices you see on our website exclude VAT (BTW).

We may add an administration & shipping fee depending on the total order value and the country to which we ship the products. In addition, dry ice fees may apply to specific products.
This will be indicated directly while ordering. Shipments above € 450,00 are free of administration and shipping costs. For a dry ice shipment, we charge € 19,50 extra. 
Westburg Life Sciences is a distributor for Benelux (the Netherlands, Belgium, and Luxembourg). 
Should we ship to other countries? Please contact customerservice@westburg.eu or +3133 494 6666.